Memo

FAQs

Memo is a unique shopping service that provides the convenience of exploring designer fine jewelry and making a purchase decision in the comfort of their own home. We're committed to providing the highest quality service and curated collections to our members and to being a true partner of the designers we work with.

Explore designer collections and add items you'd like to take "on Memo" to your cart. You may also add items to your "Favorites" folder to compare items or save them for the future. Once you are finished shopping, simply click the "Check Out" button to complete your order. You will not be charged the retail price of an item unless you decide to make a purchase at the end of the Memo period. An insured return shipping label is also included with your order.

Memo's insurance covers the jewelry when it is being shipped to you and when it is returned to us utilizing our return shipping label. Once an item is delivered and signed for, you are responsible for all loss, destruction or damage to the jewelry, regardless of cause. As you might expect, while the jewelry is in your possession, we trust that you will handle it with the utmost of care, just as you would if it were your own. If the jewelry arrives damaged in any way, please report this damage immediately to hello@experiencememo.com or by calling 1-888-634-2549.

Our Memo service is only available to customers in the United States at this time. 

You will receive an email from Memo before the end of the Memo period asking if you would like to purchase the piece(s). If you decide to purchase one or more pieces, simply follow the link in the email indicating that you wish to purchase the item(s) on Memo. You will be brought to the Memo website to complete your purchase transaction. You can also purchase items taken on Memo at any time by accessing your account on the website.

During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. We may also place a hold on your credit card for security purposes.

If you do not return an item on Memo, or if the items returned are damaged, we will charge the card on file an amount to compensate us for the damage or loss. In order to avoid this charge, your Memo order will need to be postmarked by the third full day after delivery. If your Memo period ends on a weekend or holiday, you can mail it on the next available day. Any questions?  Please contact us at hello@experiencememo.com or at 1-888-634-2549.

You will receive an email from Memo before the end of the Memo period asking if you would like to purchase the piece(s). If you would like to return the item on Memo, simply follow the return instructions provided with your original shipment. Pre-paid return labels are included with your original order from Memo. Items must be returned in their original packaging following Memo's return instructions to qualify for insured shipping.  

If a piece is no longer available, you may request that we contact you by clicking the "Notify Me" button on the piece of jewelry that is out on Memo.  In many instances, we may be able to locate the same item from the designer or assist you in finding an alternative piece.

The Memo period is intended to provide members the time necessary to make a purchase decision and to decide if a piece fits their lifestyle. As such, all sales are final with the exception of manufacturers' defect.